Frequently asked questions
Where do I collect the camper from?
When are the collection and drop off times?
The camper will be ready to go any time after 2.30pm on the day of collection and we ask it is back with us before 10.30am on the arranged day of return. Hand over days are Mondays and Fridays, unless agreed beforehand.
Can I leave my car with you?
Yes, that will not be a problem, we have an allocated space for your car at our premises. Customer cars are parked at their own risk.
Can I arrive by train?
Of course! We offer a free collection service at an arranged time from Darlington train station on the east coast main line. It is only a short ride back to Ramsey's Campervans, where we can show you all the features the camper is equipped with.
We live locally, can you collect us?
Absolutely. Just tell us where and we'll be there (within reason!).
How old do I have to be to hire a camper van from you?
In general you have to be between 25 and 75 years of age and have held a full driving licence for at least two years to drive our campers.
Can we have more than 1 person listed as a driver?
Sure, although because the cost of insurance goes up, you'll have to pay a little extra for the additional drivers - £5.00 each extra driver per day.
I have a few points on my licence, is that going to be a problem?
That depends on what the points are for. Give us a call and we can talk about it.
Can we take the camper overseas?
Yes you can.
Do I need a booking deposit?
Yes. There's a non-refundable booking deposit of £150.00 payable before a booking can be confirmed, and the balance of the charges is then due at least 6 weeks before you're due to hire from us.
Do I need to pay a security deposit?
Yes a security deposit for £500 is payable before the collection of the vehicle.
How do I go about booking the camper van?
You can book a van online through this link: - BOOK NOW
Can I book additional days?
Yes, of course. Please get in touch with us to discuss any additional days. We will try to be as accommodating as possible. However, please bear in mind that during mid and high season this may be harder to accommodate.
What documents do I need to bring?
Telephone bill (not mobile) (less than 3 months old)
Internet bill (less than 3 months old)
Council Tax bill
Water bill (less than 3 months old)
What about insurance?
Comprehensive motor insurance is included in the basic price. If you are unfortunate enough to be in an accident, you'll have to pay the policy excess of £500.
Is my personal property included in that insurance cover?
Afraid not. If we did that the cost would go through the roof and right now we're nice and affordable! Fortunately, it's a lot cheaper for you to arrange your own travel insurance - in fact we recommend that you do for peace of mind.
What happens if there is a problem with a camper?
In the unlikely event of a breakdown we have 24 hour roadside assistance. If the van cannot be repaired or replaced we will refund the remainder of your hire period.
How do you feel about dogs?
We love dogs! Just make sure they are well behaved and they don't eat the fixtures and fittings.
What about bikes?
We may be able to provide a removable bike rack that fits right to the rear of the van which can carry up to 3 bikes.
So what else should we be bringing with us?
We supply a fridge and gas for the stove with every hire, as well as cooking utensils,
What works on the leisure battery?
The leisure battery is charged up when you're on the move and will last for about 10-11 hours. It works the USB sockets, fridge, electric tap, ignition on the hob and interior lights.
Is smoking/vaping allowed in the vans?
No, smoking/vaping is strictly prohibited in accordance with the booking terms and conditions. An additional cleaning fee of £100 will be charged if this rule is not adhered to.