FAQS

We are located Ramsey's Garage on Newton Aycliffe Business Park, just 5 minutes from Junction 59 of the A1M.

The postcode is DL5 6DX

The camper will be ready to go any time after 2.30pm on the day of collection and we ask it is back with us before 10.30am on the arranged day of return. Hand over days are Mondays and Fridays, unless agreed beforehand.

Yes, that will not be a problem, we have an allocated space for your car at our premises. Customer cars are parked at their own risk.

Of course! We offer a free collection service at an arranged time from Darlington train station on the east coast main line. It is only a short ride back to Ramsey's Campervans, where we can show you all the features the camper is equipped with.

Absolutely. Just tell us where and we'll be there (within reason!).

As of the 2024 season, the minimum age to hire any of our campervans is now 25. The maximum age to hire is 79. Our campers also carry a security/damage deposit of either £750 or £1000 depending on which camper you hire.

All drivers must have held a full driving licence for at least two years, have no more than 6 points across two minor endorsements and have not had more than one recent insurance claim that was your fault.

This is a requirement of the insurance policy. Please get in touch with your individual needs.

Sure, although because the cost of insurance goes up, you'll have to pay a little extra for the additional drivers - £5.00 each extra driver per day.

That depends on what the points are for. Give us a call and we can talk about it.

There is a maximum of two 3-point speeding fines/other minor offences in the last five years and have had no more than one minor accident in three years.

Anything else will not be covered by our insurance policy and therefore the hire cannot proceed.

Yes you can.

We would love to see our camper out on some adventurous trips abroad, although there are some additional insurance costs of £8 per day if you're planning on driving outside the UK.

Yes. There's a non-refundable booking deposit of £150.00 payable before a booking can be confirmed, and the balance of the charges is then due at least 6 weeks before you're due to hire from us.

Yes a security deposit of either £750 or £1000 is payable before the collection of the vehicle.

This can be paid by credit, debit card or bank transfer. If you choose to pay this on a card, we can operate a PRE-AUTH transaction, this is essentially a temporary hold placed by a merchant and reserves the funds for a future payment if needed.

Provided you bring the van back on time, clean, in the same condition as it left and with a full tank of diesel, this will be refunded.

You can book a van online through this link: - BOOK NOW

Alternatively, you can book via telephone by calling 01325 300200 or email info@ramseyscampervans.co.uk.

Yes, of course. Please get in touch with us to discuss any additional days. We will try to be as accommodating as possible. However, please bear in mind that during mid and high season this may be harder to accommodate.

You must see your valid driving licence together with two other proofs of address, these can be;

Bank statement

Credit card statement

Mobile phone bill

Household energy bill Landline/internet bill Council Tax bill Water bill

TV Licence

Mortgage statement

Loan statement

Car finance statement

PLEASE NOTE ALL PAPERWORK MUST BE DATED WITHIN 3 MONTHS OF YOUR HIRE AND MATCH THE ADDRESS ON YOUR DRIVING LICENCE.

Due to insurance restrictions, we cannot release the van without these documents!

There are two ways for us to produce documents to check your licence for endosements. For the first, we will need your driving licence number, postcode and National Insurance (NI) number so we can check online.

If you are not comfortable with sharing your NI number you can generate a code online with the DVLA (valid for 21 days) -- see https://www.gov.uk/view-driving-licence. We can then use the code to access your licence details.

Since the abolishment of the paper counterpart this is the only way we can check for any endorsements.

If travelling outside the UK we also need to see your passport.

Comprehensive motor insurance is included in the basic price. If you are unfortunate enough to be in an accident and we need to proceed with an insurance claim, you will have to forfeit the security deposit you have paid.

View our full insurance details in the terms and conditions.

Afraid not. If we did that the cost would go through the roof and right now we're nice and affordable! Fortunately, it's a lot cheaper for you to arrange your own travel insurance - in fact we recommend that you do for peace of mind.

In the unlikely event of a breakdown we have 24 hour roadside assistance. If the van cannot be repaired or replaced we will refund the remainder of your hire period.

We love dogs! Just make sure they are well behaved and they don't eat the fixtures and fittings.

However, an additional charge of £25 per hire is payable for the extra cleaning that is required.

Sorry! We are unable to provide any form of bike rack at this current time.

We supply a fridge and gas for the stove with every hire, as well as cooking utensils,

crockery, cutlery, etc. You'll need your own bedding, of course, along with pillows, towels,

that kind of thing.

No, smoking/vaping is strictly prohibited in accordance with the booking terms and conditions. An additional cleaning fee of £100 will be charged if this rule is not adhered to.

The leisure battery is charged up when you're on the move and will last for about 10-11 hours. It works the USB sockets, fridge, electric tap, ignition on the hob and interior lights.

This means the vehicles main battery is never used for these bits and pieces.

We recommend that you plug into a campsite's electrical hook-up to keep the leisure battery charged overnight.

The electric sockets only work off the mains hook up.